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Since many businesses do not have the time or resources to have someone ready to answer questions, this solution helps. I guess if you have chat enabled, automated responses can lead to faster response times. Plus, for you SEOs out there, you can include links in your answers. Stefan explained that you can create up to 10 FAQs, each question's maximum length is 40 characters, and the answer's maximum is 500 characters. Here is what it looks like with questions: Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks. Here is a screenshot of the form to add questions: Simplify 1:1 messaging and group collaboration From direct messages to group conversations, Google Chat and Spaces help teams collaborate fluidly and efficiently from anywhere. Then set up automated responses to those questions." There you can click on "Add a question." Google will then take you to the frequently asked questions section that says "Suggest questions people can ask your business when they start a chat. Then click on the "Customers" button and click on "Messages." In that section then click on the three vertical dots and then click on "Message settings" and then "Manage frequently asked questions." Yes, it is a ton of clicks to get there. To set it up, go to Google Search and search for "my business" or your business name. This was spotted by Stefan Somborac on Twitter: What is the difference between Facebook Messenger and Google Hangouts Find out which is better and their overall performance in the messaging app ranking. Then set up automated responses to those questions and Google handles the rest. We’re working to bring your favorite features to the Messages app so you can have richer conversations with all your friends. During our time together, we brought you a smarter way to chat, with features like the Google Assistant, Allo for web and selfie stickers. You suggest questions people can ask your business when they start a chat. We said goodbye to Allo on March 12, 2019. It is a frequently asked question section where you enter the FAQs, and Google can respond with answers when the customer's question match. Google My Business has added a new feature to automate responses to customer messages through Google Search and Google Maps.